Refund & Return Policy

At Asterz, we strive to ensure customer satisfaction. If you are not happy with your purchase, please review our refund and return policy below.

Returns & Refund Eligibility

  • Some products are eligible for a 5-day return from the date of delivery.

  • Items must be unused, in original packaging, and in resellable condition.

  • Return requests must be initiated within 5 days of delivery by contacting us at asterzindia@gmail.com.

  • Certain items, such as personalized, hygiene-related, or electronic products, may not be eligible for returns.

How to Request a Return

  1. Email us at asterzindia@gmail.com with your order number and reason for return.

  2. Our team will review your request and provide return instructions if applicable.

  3. Once we receive and inspect the item, we will process your refund or replacement.

Refund Process

  • Refunds will be issued to the original payment method within 5-7 business days after approval.

  • Shipping charges are non-refundable.

  • If the return is due to a defective or incorrect product, we will cover the return shipping costs.

Exchanges

We offer replacements for damaged or defective items. If you need an exchange, contact us within 5 days of receiving your order.

For any refund or return inquiries, email us at asterzindia@gmail.com.